At AFX Audio, customer satisfaction is our top priority. While we operate with international suppliers to provide you exclusive audio gear, we understand that sometimes things don’t go as planned. Here’s how we handle returns and refunds:

Returns

Due to our international shipping model and fulfillment through global suppliers, we do not accept physical returns at this time. However, we will gladly provide a refund or replacement if your item meets the criteria listed below.

Refunds and Replacements

You are eligible for a refund or replacement if:

  • Your item arrived damaged or broken
  • You received the wrong item
  • The product is significantly different from the description

To Request a Refund or Replacement:

Please contact us within 7 days of receiving your order at support@afxaudio.com with:

  • Your order number
  • A clear description of the issue
  • Photos showing the damage or issue

Our support team will review your request within 24–48 hours and offer:

  • A full refund
  • A partial refund (if the issue is minor)
  • A replacement item

Refunds Are Not Issued For:

  • Buyer’s remorse or “changed mind”
  • Orders with incorrect shipping address provided by the buyer
  • Minor variations in color, design, or packaging
  • Delivery delays due to customs or logistics beyond our control

Processing Time

Approved refunds will be processed back to your original payment method within 5–10 business days.

Contact Us

If you have questions or concerns, reach out anytime:
Email: support@afxaudio.com

Policy Last Updated: 24th May, 2025